Today clients have high expectation, and if you and your business can not meet their demands, they will leave you for your competitors.Excellent customer service creates loyal customers for your business, the customers who want to introduce your business to friends, family, and colleagues.
Here are some suggestions for providing the best service to your customers that will make your customers, who are your employers now, love interacting with you.
Your first contact with your employer will be over the phone, so it starts with a polite greeting on the phone. When you answer a call, always remember to state your name and your business name. When employers tell you about their project and the schedule of the appointment to assess the project be as flexible as possible. Show up to your appointment as scheduled. Your tone of talking should be good on the phone. Use proper etiquette in your relation with your employers.
When you work with customers, it is important to have a neat and clean appearance.
Keep dirt outside and clean up your area
Sometimes your work includes dirt and dust such as a plumber. When you enter someone’s home or workplace, be clean as much as possible. Furthermore, when you are working in a home, keep dirt and dust to the area you are working in. At the end of the work clean up your workplace and put tools back in their proper place. This will make your employers happy.
When you are working in someone’s house, do not go into areas which are not your working area. If it is necessary to access those areas, first get permission.
Answer the questions as soon as possible
Sometimes your employer is likely to ask some questions about the progress of the project. Be sure to answer those questions as soon as possible and if it is necessary to explain the project.
Face up to your mistake
Maybe at some point, you made a mistake at work. The first thing is to admit your mistake.do not ignore it or try to put the blame on someone else. Just take the responsibility and try to find a way to fix your mistake.
If you are interested in knowing how other people view your work, let them tell you. Feedback allows you to adjust your work with the situation and people.
In dealing with people, trust is an important factor for making a good relationship. When trust exists in a relationship, everything will be easier and more comfortable to achieve. Trust creates an effective and positive communication.
Use good manners
Having good manners make an impression on your employer. Be courteous, say please and thank you when appropriate. Avoid using jokes and inappropriate comments. Be friendly by having a smile on your face.
It is important to make sure you are polite and respect everyone. Respect means to listen to your employer and hear what your employer is saying as well as what he/she is communicating non verbally.